Returns, Replacement &
Refund Policy
Here's what you need to know about returns, replacements or refunds:
Customers may return Tack if it is new and shows no signs of wear.
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Mohair tack damaged because of improper storage or care (rodents, pets, insects, or machine washing) will not be refunded or replaced.
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If you return the tack due to an ill fit, I will refund the base cost or make you a new piece. If the requested modifications to the tack increase the price, the customer pays the difference.
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If a problem shows up within three months or 25 rides of purchase, I will replace the mohair tack for the cost of materials. In the rare instance the tack is causing issues ( examples: pinching, sores, etc.), please take pictures of the problem for documentation and to help with correction.
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I can repair used tack if the damage is in the design. The repair cost is up to me and depends on the materials needed.
If the woven-in D-rings in the middle bar pull loose or come off, I will repair it at no charge. However, I cannot repair damage to the cording on the base of the mohair tack, but I can reuse the hardware in a new piece.
Shipping on Returns or Repairs
The customer pays for shipping to me. I covered the postage for sending it back to the customer.